One thing Gretchen and I always reminded each other is that this job requires someone inspired by change. Although the two of us were somewhat inspired by the practice’s ever-evolving and exceedingly quick growth, even we were challenged to stay ahead of the tide. It is difficult to make clear expectations for staff when roles are continually evolving. It is also a delicate balance with whether to move ahead, risking taking too big a leap, or standing firmly in place and missing a necessary opportunity.
Last year we recognized we were out-growing our home office and opened clinics in both Carmel and Lafayette. We also added a second nurse-midwife, both of which were dreams come true. While a challenging year, our blessings overflow. It can no longer be ignored that if we seek to nurture this work in a manner that will allow continued goodness to unfold, we must be guided by a skilled business manager.
Miss Michael and I learned today that a business manager and an office manager are not equivalent. In fact, we are not seeking an office manager or an administrative assistant. We require someone to take on the administrative duties so that we can turn our attention exclusively to practicing midwifery. Ideally, this person would be educated in business management or health administration so that their business expertise exceeds our own.
It would be our hope that this person could provide customer service and support, manage employee records, payroll, client financial accounts, tackle public relations and aggressively market, as well as offer liaison for our various business accounts such as our scheduling program, electronic health records, phone management, and faxes. This person would not oversee accounting beyond client accounts and would not hold any clinical responsibility.
While we’d love a master’s prepared business manager with Ivy League preparation and Fortune 500 success, our desire is even more great. We seek a person who has emotional-intelligence, is humble yet confident, compassionate yet draws clear boundaries, innovative, creative, and self-motivated. This person should also work well among our team, because our relationships are strong, both with each other and with our clients.
This person would work exclusively within the offices, both in Carmel and Lafayette, three days a week. If you can vision yourself within our mission, please send your resume to Dr. Penny Lane. We are eager to fill this position!